Cookie Policy

This policy explains how we use cookies and similar technologies on our website.

Last Updated: December 2024

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

Cookies help us remember your preferences, understand how you use our website, and improve your overall experience. They do not contain personal information like your name or payment details.

This Cookie Policy is prepared in compliance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2. Types of Cookies We Use

Essential Cookies (Strictly Necessary)

These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and account access.

  • Session cookies: Maintain your session while browsing
  • Authentication cookies: Remember your login status
  • Security cookies: Protect against fraudulent activities
  • Load balancing: Distribute traffic across servers

✓ These cookies cannot be disabled as they are essential for website operation.

Functional Cookies (Preferences)

These cookies enable enhanced functionality and personalization. They remember your preferences and choices.

  • Language preferences: Remember your preferred language
  • Location settings: Remember your location preferences
  • Form data: Auto-fill frequently used information
  • User interface: Remember your display preferences

Duration: Up to 1 year

Analytics Cookies (Performance)

These cookies help us understand how visitors interact with our website by collecting anonymous information.

  • Google Analytics: Track page views, bounce rates, and user flow
  • Performance metrics: Monitor website speed and errors
  • Usage patterns: Understand popular pages and features
  • Device information: Browser type, screen size, operating system

Duration: Up to 2 years | Data is anonymized

Marketing Cookies (Optional)

These cookies may be used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

  • Remarketing: Show relevant ads on other websites
  • Social media: Enable sharing functionality
  • Campaign tracking: Measure marketing effectiveness

Duration: Up to 1 year | Requires your consent

3. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We do not control these cookies.

ProviderPurposeTypePrivacy Policy
Google AnalyticsWebsite analyticsAnalyticsView
Google MapsLocation/directionsFunctionalView
Razorpay/PayUPayment processingEssentialView
Facebook PixelMarketing/adsMarketingView
4. Managing Cookies

4.1 Cookie Consent

When you first visit our website, you will be shown a cookie consent banner. You can:

  • Accept All: Allow all cookies
  • Essential Only: Allow only essential cookies
  • Customize: Choose which cookie types to allow

4.2 Browser Settings

You can also control cookies through your browser settings. Here's how:

  • Chrome: Settings → Privacy and Security → Cookies(Guide)
  • Firefox: Settings → Privacy & Security → Cookies(Guide)
  • Safari: Preferences → Privacy → Cookies(Guide)
  • Edge: Settings → Privacy & Security → Cookies(Guide)

4.3 Opt-Out of Analytics

You can opt out of Google Analytics by installing theGoogle Analytics Opt-out Browser Add-on

Note: Disabling certain cookies may affect the functionality of our website. Some features like appointment booking may not work properly without essential cookies.

5. Data Processing & Security
  • Cookie data is processed in accordance with our Privacy Policy
  • We use encryption to protect cookie data during transmission
  • Personal data collected via cookies is not shared with third parties for marketing without consent
  • Analytics data is anonymized and aggregated
  • We retain cookie data only as long as necessary for its purpose
6. Similar Technologies

In addition to cookies, we may use:

  • Local Storage: Stores data locally in your browser for better performance
  • Session Storage: Temporary storage cleared when browser closes
  • Pixel Tags/Web Beacons: Small graphics to track email opens and website activity

These technologies are governed by the same principles outlined in this Cookie Policy.

7. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our practices. Any significant changes will be:

  • Posted on this page with an updated "Last Modified" date
  • Communicated via a new cookie consent prompt if necessary

We encourage you to review this policy periodically.

Contact Us About Cookies

If you have questions about our use of cookies or this policy, please contact us:

Email: privacy@nestlabdiagnostic.com

Phone: +91 9561345389

Address: Nestlabs Diagnostics, 101 Panchvati, Beside Hitawada Press, Wardha Road, Dhantoli, Nagpur 440012